Faqs
Frequently asked questions
Click on deposit from the homepage, then click on virtual account, your personal deposit account bearing the name on your kyc verification will be generated for you.
Click on Profile from the homepage, then click on kyc information.
Dial *323*4# or *310#
Login to your account using the App and follow the steps below:
Click on withdraw
Select bank for the withdrawal
Input the amount
Click proceed and input your pin
Yes, it is compatible with all devices.
No we don't have any additional charge or hidden charges, we give commission for using those services (Bill payment)
Yes, you can. Simply select the bouquet of your choice and then edit the amount to reflect the number of months you intend subscribing.for and make your payment accordingly.
We request that you update your BVN because it is an essential requirement on the platform to enable you to access our banking features, instant withdrawal and fund deposit. This is in line with the standard privacy policy. Rest assured that your details are safe within our robust privacy policy.
These might be the reasons for this
- You have pending arrears on your meter; hence the debt has been deducted from the units purchased.
- Your tariff plan has changed. Your tariff plan is determined by your distribution company and they can decide to change it without prior notice.
No, it cannot. Token is generated and encrypted using the meter number used. This means the token once generated can only be used by the specific meter. A transfer is impossible.
This could be due to the receiving bank's network. We implore you to reach out to our customer service representatives if you are yet to receive payment after 24 hours.
Ecodes, this is known as electronic codes. They are simply a set of gift cards codes purchased online.
Unit is the amount of airtime you want to send while Quantity refers to how many times you want to send the amount specified in your unit .For example,if you're sending a total of 10,000 Mtn airtime,then your unit should be N5,000 and Quantity 2 ( 5000×2=10,000)
Dial the USSD code provided by your mobile network operator for PIN management.
- MTN and AIRTEL Dial *321#
- Glo *132*old code*new code*new code #
- 9MOBILE dial *247*Old Code *New Code #
Follow the on-screen prompts to navigate to the PIN management menu
